Voice AI testing for telecom customer service agents
Simulate thousands of subscriber calls and score every one for account verification, plan accuracy, and troubleshooting — before you go live.
No credit card · 200 free credits
Vapi
Retell
LiveKit
Pipecat
ElevenLabs
OpenAISimulate
Simulate the subscriber calls your agent handles
Paste your agent prompt and RubricHQ generates happy paths, edge cases, and adversarial calls for each workflow — then runs them as real voice calls.
Billing and plan changes
Bill explanations, disputed charges, and upgrades or downgrades, with prices and proration that match your plans.
- Subscriber disputes a roaming charge
- Downgrade requested mid-contract
- Promo price ended and the bill went up
- Caller asks to add a line on someone else's account
Tech-support troubleshooting
Step-by-step fixes for connectivity, device, and service issues, with a clean handoff when the script runs out.
- Home internet down and the caller can't find the router
- No signal after a SIM swap
- Caller skips steps and says they already tried everything
- Issue needs a technician visit
Outages and account security
Outage calls at volume, plus the account changes that should never happen without verification.
- Area outage with no restoration estimate
- Caller requests a SIM swap or port-out
- Caller can't pass verification but insists
- Service credit requested after an outage
Outcome metrics
Measure what success means in telecom
Every call gets scored, so these become rates you can track across every test batch and every production call.
Containment rate
Calls completed without a transfer to a live support rep.
First-call resolution
Share of calls where the subscriber's issue was fully resolved.
Troubleshooting success
Service restored by following the agent's guided steps.
Verification pass rate
Account holder verified before any account detail is shared.
Evaluate
What RubricHQ checks on every call
Each simulated or production call is scored with code-as-judge rules, LLM-as-judge metrics, and audio metrics — so a failure shows up as a failed metric, not a fraud case or a cancellation.
Account verification
Did the agent verify the account holder before discussing the account, and which verification method did it use?
- Verification completed before any account detail is shared
- SIM swaps and port-outs blocked for unverified callers
- Only approved verification methods accepted
Billing and plan accuracy
Wrong prices and invented credits turn into disputes. RubricHQ flags the calls where your agent made promises it couldn't keep.
- Plan prices and fees match your current catalog
- No credits or waivers promised outside policy
- Troubleshooting ends in resolution or a clean escalation
Real caller conditions
Subscribers with connectivity problems call on bad connections. Test for them before launch.
- Dropped audio and unstable mobile calls
- Tech novices and confused seniors
- Latency, dead-air, and interruptions measured per turn
Metrics to score every telecom call
Ready to run from the metric gallery
Custom metrics you can add
Callers to test against
Personas from the built-in library, with multi-language support.
From prompt to production in one platform
- 01
Simulate
Auto-generate scenarios from your prompt and run them as concurrent voice calls.
- 02
Evaluate
Score every call with code, LLM-as-judge, and audio metrics.
- 03
Optimize
Diagnose failures and prove prompt fixes before you ship.
- 04
Monitor
Score live production calls and get alerted in Slack or email when checks fail.
Telecom voice AI testing FAQ
Can RubricHQ test whether my agent can be social-engineered?+
Yes. Evasive and non-verifying caller personas push for account changes without passing verification, and prebuilt metrics check that verification happened before any sensitive detail was shared, and record which verification method the agent used.
Can it test troubleshooting flows?+
Yes. Scenarios are generated from your agent prompt, so they cover callers who skip steps, can't find their equipment, or need a technician. A resolution metric checks whether the issue was fixed or cleanly escalated.
Which voice platforms does it work with?+
RubricHQ connects to agents built on Vapi, Retell, LiveKit, and Pipecat, and can call any agent with a phone number. Production calls from other platforms can be sent in through the API for scoring.
Can it monitor production calls during an outage?+
Yes. Production calls sent in through the API are scored with the same metrics as your test runs. Alert rules notify Slack, email, or a webhook when production calls fail a metric you choose — for example, when outage calls start failing resolution.
Is RubricHQ SOC 2 certified?+
No. RubricHQ does not currently hold a SOC 2 report. Simulations use made-up subscriber identities by default, so test runs don't need real account data.
Can it simulate callers in other languages?+
Yes. Simulations can run in multiple languages, and the persona library includes accented, non-native English, and poor-connection callers.
Test your telecom voice agent today
$0 to start — 200 free credits, no credit card. Connect your agent and run your first batch of test calls in minutes.
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