Flow shows the path every conversation takes through your agent. Opportunities turns the mistakes that keep repeating into a short list of prompt changes.
Book a demo290 conversations ended after hearing the balance
Example data. Hover or tap a band to see its conversations.
A pass rate says something went wrong. Flow shows where: which stage conversations stall in, which paths end in a payment, and which never reach an outcome. Click any band to read the conversations in it.
Hundreds of flagged moments collapse into the few things worth changing. Each one says what goes wrong, what the agent should do instead, and where it happened.
Example data.
When a call or test run finishes, RubricHQ places it on your agent’s stages and checks it against the agent’s own instructions.
One mistake is a note on that call. Once the same problem shows up in three conversations, it joins your list, however differently each one was worded.
Prompt Optimizer starts from the problem. You review the change before anything goes live.
Push the fix to Vapi or Retell and the card compares how often the problem happened before and after. If 20 conversations later it hasn’t dropped, the opportunity reopens.
RubricHQ checks each rule in your agent’s instructions against the whole conversation. A polite call can still break one, and a call that goes nowhere can still be handled correctly.
The call didn’t reach the customer, but the agent said nothing about the account.
The call was polite and the caller agreed, but the agent told someone else about the debt.
Stages are drafted from your agent’s instructions, and you can edit them any time. Your existing conversations are then sorted into the new stages.
See what real customers hit in one view, and what your test runs catch before a release in another.
Severity and conversations from the last 30 days decide the order, so an old problem doesn’t sit on top.
If a problem isn’t worth fixing, dismiss it. It won’t come back as new.
Names, phone numbers and account numbers are removed from summaries and opportunities.
Open any opportunity to read the conversations behind it, then jump to the moment on the call.
See your own agent’s flow in a walkthrough.