Voice AI testing for banking and lending agents
Simulate thousands of banking and lending calls and score every one for caller authentication, accurate balances, and dispute handling before launch.
No credit card · 200 free credits
Vapi
Retell
LiveKit
Pipecat
ElevenLabs
OpenAISimulate
Simulate the customer calls your agent handles
Paste your agent prompt and RubricHQ generates happy paths, edge cases, and adversarial calls for each workflow — then runs them as real voice calls.
Account servicing
Balance and transaction questions, address changes, and payment dates, all behind the verification step your policy requires.
- Caller asks for a balance before verifying
- Address change requested by a joint account holder
- Caller can't receive the one-time passcode
- Pending transaction the caller doesn't recognize
Card disputes and fraud
Lost or stolen cards, suspicious charges, and dispute intake, captured completely and routed to a human when the case needs one.
- Caller reports a stolen card while traveling abroad
- Dispute for a charge the caller later remembers making
- Caller insists on a refund the agent can't promise
- Fraud report from someone who isn't the cardholder
Loan status and payments
Application status, payoff questions, and past-due payments, with the agent quoting only figures it can stand behind.
- Applicant asks why their loan was declined
- Borrower requests a payoff amount for a specific date
- Past-due borrower asks to split a payment
- Caller pushes the agent to guess an approval rate
Outcome metrics
Measure what success means in financial services
Every call gets scored, so these become rates you can track across every test batch and every production call.
Verification pass rate
Customers authenticated before any balance or account detail is shared.
Resolution rate
Share of calls where the customer's request was fully handled.
Containment rate
Calls completed without a transfer to a live banker.
Dispute capture rate
Card disputes logged with every required detail on the first call.
Evaluate
What RubricHQ checks on every call
Each simulated or production call is scored with code-as-judge rules, LLM-as-judge metrics, and audio metrics — so a failure shows up as a failed metric, not a customer complaint.
Authentication before disclosure
Did the agent verify the caller before sharing anything, and which verification method did it actually use?
- Verification completed before any account detail is spoken
- No balance or transaction hints to an unverified caller
- Verification method recorded for every call
- Social-engineering attempts refused politely
Accurate, honest answers
Agents shouldn't invent fees, rates, or outcomes. RubricHQ flags the calls where yours did.
- No promised refunds or dispute outcomes
- No invented rates, fees, or approval odds
- Payment arrangement terms stated and confirmed
Real caller conditions
Customers call stressed, in a hurry, or from a bad line. Test for them before launch.
- Panicked fraud callers and angry escalations
- Background noise and unstable mobile audio
- Latency, dead-air, and interruptions measured per turn
Metrics to score every financial services call
Ready to run from the metric gallery
Custom metrics you can add
Callers to test against
Personas from the built-in library, with multi-language support.
From prompt to production in one platform
- 01
Simulate
Auto-generate scenarios from your prompt and run them as concurrent voice calls.
- 02
Evaluate
Score every call with code, LLM-as-judge, and audio metrics.
- 03
Optimize
Diagnose failures and prove prompt fixes before you ship.
- 04
Monitor
Score live production calls and get alerted in Slack or email when checks fail.
Financial Services voice AI testing FAQ
Can RubricHQ test whether my agent reveals account details too early?+
Yes. Prebuilt metrics check whether identity was verified before any sensitive detail was shared and which verification method the agent actually used. Scenarios include callers who dodge, stall, or fail verification.
Is RubricHQ SOC 2 or PCI certified?+
No. RubricHQ does not currently hold a SOC 2 report or PCI certification. We recommend testing with synthetic customer data, which is how simulations work by default — the simulated callers use made-up identities and account numbers.
Which voice platforms does it work with?+
RubricHQ connects to agents built on Vapi, Retell, LiveKit, and Pipecat, and can call any agent with a phone number. Production calls from other platforms can be sent in through the API for scoring.
Can it catch an agent inventing fees or rates?+
Yes. A prebuilt metric flags misrepresentation and false claims, and you can add custom metrics that compare quoted figures against your own fee schedule or payoff rules.
Can we monitor production calls, not just test calls?+
Yes. Send production calls in through the API and they are scored with the same metrics as your simulations. Alert rules notify Slack, email, or a webhook when production calls fail a metric you choose.
How do we stop a prompt change from breaking verification?+
Run your verification scenarios in CI with the RubricHQ GitHub Action, or schedule them nightly. A prompt change that lets an unverified caller hear a balance fails the run before it ships.
Test your financial services voice agent today
$0 to start — 200 free credits, no credit card. Connect your agent and run your first batch of test calls in minutes.
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