Question 1

How do I get started for free?

Accepted Answer

Sign up and you get 200 credits, no card required — use them within 14 days. You're on pay-as-you-go: run test calls, score transcripts, and monitor production, billed only for what you use at $1 = 25 credits. Credits you buy after that never expire. Upgrade to Growth ($399/mo) any time for 12,000 monthly credits and the full toolset.

Question 2

What's the difference between phone, web, and text simulations?

Accepted Answer

They are the three channels a simulated test call can run on, and they cost differently because each uses a different stack. A phone simulation (5 credits) places a real telephony call over the carrier network — the fullest, most expensive path. A web simulation (3 credits) runs the same voice conversation in the browser using WebRTC, so there is no telephony layer. A text simulation (0.5 credits) is a typed, chat-style conversation with no voice at all — it skips speech-to-text (ASR) and text-to-speech (TTS) entirely, which is why it is the cheapest.

Question 3

What does "metric scored" mean?

Accepted Answer

A metric is a single check you define and run against a call — for example "Did the agent verify identity?", average latency, or sentiment. "Metric scored" (0.2 credits) is one such metric evaluated on one call transcript. If you run 6 metrics across 50 calls, that is 300 metric scores. Metrics can be LLM-as-judge (an AI grades the transcript) or code-as-judge (a deterministic rule); both cost the same 0.2 credits per score.

Question 4

What is included across the platform?

Accepted Answer

Every plan includes Simulate (scenario, persona & batch testing), Evaluate (LLM-as-judge and code-as-judge metrics), and Monitor (production observability and transcripts). Growth adds Optimize (diagnose failing calls and generate prompt rewrites), Co-Pilot (ask natural-language questions across all your calls), alert monitors, scheduled runs, Discovery, and SSO.

Question 5

What happens when I run out of credits?

Accepted Answer

Buy more credits any time at a flat $1 = 25 credits — enter a custom amount — or upgrade to a higher plan. Your existing data and configurations are never affected; only new billable actions pause.

Question 6

Do unused credits roll over?

Accepted Answer

By default, plan credits reset each billing period and do not roll over. Top-up credits never expire and carry forward indefinitely. Rollover on plan credits can be enabled on request.

Question 7

Can I upgrade or downgrade mid-cycle?

Accepted Answer

Yes. Upgrades take effect immediately with a pro-rata charge for the remainder of the period. Downgrades are scheduled for the end of the current billing period.

Question 8

What voice AI providers do you support?

Accepted Answer

We currently support Vapi, Retell, LiveKit, and Pipecat. More integrations are on the roadmap.

Question 9

Can I self-host RubricHQ?

Accepted Answer

Yes — self-hosting is available on the Enterprise plan. Talk to us for details.

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